Refund & Cancellation Policy

1. Digital Programs Are Non-Refundable

All ZetaGrow programs are digital products delivered instantly upon payment confirmation. Upon completing payment, you receive immediate, lifetime access to:

• The complete curriculum (all modules, lessons, and assessments)
• The full resource bundle (content libraries, AI prompt packs, templates, checklists, action plans, and resource libraries)
• Progress tracking, assessments, and Certificate eligibility

Because the entire value is delivered instantly and is fully accessible from the moment of purchase, no refunds, returns, exchanges, or credits are available for any program, bundle, or resource purchase, regardless of whether you have accessed, downloaded, or completed the content.

This policy applies equally to programs purchased at full price, discounted prices, through affiliate referrals, or as part of any promotion.

2. No Returns on Digital Goods

Digital goods cannot be "returned" in the traditional sense. Once accessed, the knowledge, templates, prompts, and resources cannot be unlearned or returned. This policy applies equally to:

• Programs purchased at full price
• Programs purchased at discounted or promotional prices
• Programs purchased through affiliate referrals
• Bundle purchases (multiple programs purchased together)

Please review the program contents, syllabus, included resources, duration, and outcomes carefully before completing your purchase. We provide detailed syllabi, module lists, and resource previews on each Program page to help you make an informed decision.

3. Exception: Erroneous or Duplicate Payments Only

The sole exception to this non-refundable policy is an objectively erroneous payment, defined strictly as:

• A duplicate charge for the same Program (same email, same Program, same amount, within 24 hours)
• An incorrect amount charged (system error resulting in overcharge)
• A payment made by demonstrable mistake (e.g., accidental double-click resulting in two identical orders)

To request correction for an erroneous payment, you must contact our support desk within 7 calendar days of the payment with:

• Your payment reference / order ID
• Clear explanation of the error
• Supporting evidence (screenshots, bank statement showing duplicate charge)

We will verify and process a correction where applicable. Approved corrections result in a refund to the original payment method within 7-10 business days. No exceptions will be made for change of mind, dissatisfaction with content, financial hardship, lack of time, or unmet expectations.

4. Remuneration Reversal on Approved Corrections

In the event of an approved erroneous-payment correction, any partner referral remuneration associated with the affected purchase will be reversed in accordance with our platform remuneration holding period policy. The referring partner will be notified of the reversal.

5. Subscription Cancellations (If Applicable)

ZetaGrow Programs are one-time purchases, not recurring subscriptions. There are no recurring charges to cancel. If we introduce subscription-based offerings in the future, this policy will be updated accordingly with clear cancellation terms.

5. Work Marketplace Payments

This policy applies only to Program purchases. Work Marketplace payouts, escrow releases, and withdrawal requests are governed by the Payment Terms and Work Marketplace Terms, not this Refund Policy. Client payments for completed and accepted deliverables are final and non-refundable.

6. Contact Before Purchasing

We strongly encourage you to review the program syllabus, duration, included resources, and outcomes carefully before purchasing. Our support team is happy to clarify what is included in any Program to ensure you make an informed decision.

Contact us at hey@zetagrow.in with any pre-purchase questions.